“With just 10 percent of IT allocated to generating new business value, incumbents are not battle ready when it comes to contending with nimble tech players. As any investor would tell you, place your resource bets where you believe there is value.”
From transportation solutions to video-streaming applications, artificial intelligence (AI) permeates almost every aspect of our lives. This includes government, where AI is increasingly making an impact. Consider these public-sector examples.
“San Francisco reclaims its spot at the top thanks to its renowned startup ecosystem. While the Bay Area has long been known for cultivating unicorns — Airbnb, Stripe, and Uber were all founded there — it’s also home to new, flourishing startups.”
Three-quarters of the organizations surveyed by Gartner increased customer experience (CX) technology investments in 2018. Customer analytics continues to be one of the biggest investments, with 52 percent intending to increase funding in 2019, focusing on customer journey analysis, customer needs analysis, voice of the customer (VoC) and digital marketing.
The rise of technology is introducing opportunities and obstacles for global and domestic companies alike. Five years ago the free flow of data contributed $2.8 trillion to the global economy, a figure that could reach $11 trillion by 2025.
“Bain research has found that only 12% of all corporate transformations achieve their targets, and, while we are in the early days with many stories still being written, digital transformations appear even harder.”
via Bain & Company