Companies often say they embrace the concept and are making moves to change, or claim that they are already customer-centric. However, many can’t seem to fully commit to enacting the required operational, procedural and behavioral changes needed to be truly customer-first.
“The AI that we are seeing on the market now and for the foreseeable future – which I am not naïve enough to put as any longer than 3-5 years – will enable us to deliver better legal services, quicker, more efficiently and sometimes cheaper.”
As with most emerging technologies, the early adopters are facing many obstacles to the progress of AI within their organizations. Gartner analysts have identified the following four lessons-learned that have emerged from these early AI projects.
Our first finding is that storytelling isn’t so much a tactic as a mindset. And by that we mean, we’re all showing up every day to publish e-books, publish blogs, to get it done one day after another—and that’s good. But we find that Leaders and Visionaries really have a sense of purpose that’s much bigger.
Demand for blockchain solutions are accelerating across the globe. Given the maturity of the technology and the need for specialized skills and experience, the majority of blockchain spending in the near-term will be on business and technology services.
Senior executives have embraced the concepts of artificial intelligence (AI), deep learning and cognitive computing. Many are already applying these and other intelligent technologies to dramatically improve the productivity of their businesses, while redefining the ways they engage with their key stakeholders.