Gartner defines the ‘future of sales’ as the permanent transformation of organizations’ sales strategies, processes and allocation of resources, moving from a seller-centric to a buyer-centric orientation and shifting from analog sales processes to hyper-automated, digital-first engagement with customers.
“Responsible AI can bolster that competitiveness while reflecting advanced thinking about economic resilience and well-being of populations. Nonetheless, falling behind is dangerous. Governments should weight AI and data competitiveness as heavily as other economic and social improvements and embrace a long-term, strategic approach.”
“IT leaders today are dealing with competing objectives: To keep the lights on — running mission-critical applications while protecting the business from outages — and to enable the business to react to market changes quickly and adopt new technologies or services when they need them (not necessarily when IT is ready or has the cash to spend on them).”
“By 2021, based on lessons learned, over 80% of your competitors will put a mechanism in place to shift to cloud-centric digital infrastructure twice as fast as before the pandemic. By 2023, you will depend upon digital infrastructure as the underlying platform for all of your IT and business automation initiatives, everywhere.”
The inherent value of data is increasing, and that value is stimulating the Internet of Things (IoT) advanced analytics market, with the emergence of accessible out-of-the-box and off-the-shelf machine learning (ML) and artificial intelligence (AI) solutions.
A quest for digital transformation will continue. “Among the businesses increasing IT spend in 2021, the following factors will influence budget growth next year: Increased priority on IT projects (45%), changes to business operations during COVID-19 (38%), and the need to support a remote workforce (36%).”
“In recent weeks, UpLink – a digital platform for surfacing and scaling innovations that could solve some of the world’s most pressing challenges – has been sourcing solutions that address the immediate impacts of the pandemic and its long-term consequences, which are much needed but yet often remain unidentified and unsupported.”
“The future of consumer buying is not a shift from traditional to digital, nor is it an abandonment of self-service in favor of delivery; it’s all of the above. Consumers want values-based experiences, experimentation, price, and convenience, and they don’t want to make the trade-off.”
“Remote working continues to catch on as a viable alternative to the workplace. More than half of leaders (54%) now say they plan to make remote work a permanent option for roles that allow it, up from 43% in our last survey.”
Enterprise IT security leaders need to protect endpoint devices from cyber attacks. Moreover, they want to offer effective and secure remote access for employees who are now working from home. Besides, this demand will continue to grow as more organizations embrace flexible working models.