Gartner defines the ‘future of sales’ as the permanent transformation of organizations’ sales strategies, processes and allocation of resources, moving from a seller-centric to a buyer-centric orientation and shifting from analog sales processes to hyper-automated, digital-first engagement with customers.
“Whatever the future of offices and work looks like, the old ritual of commuting to a central headquarters in which everyone is cheek by jowl with their co-workers, in a sea of desks broken only by monitors and half-height dividers, seems endangered.”
“Responsible AI can bolster that competitiveness while reflecting advanced thinking about economic resilience and well-being of populations. Nonetheless, falling behind is dangerous. Governments should weight AI and data competitiveness as heavily as other economic and social improvements and embrace a long-term, strategic approach.”
“IT leaders today are dealing with competing objectives: To keep the lights on — running mission-critical applications while protecting the business from outages — and to enable the business to react to market changes quickly and adopt new technologies or services when they need them (not necessarily when IT is ready or has the cash to spend on them).”
Enterprise spending on IT security products and services has experienced new growth in 2020, as many organizations invest in solutions to meet the needs of a much larger remote workforce, and a wide range of online security threats that create additional requirements.
The relationship between good leadership and employee engagement has been tested and strained over the past six months as businesses have been forced to adopt remote working practices due to the COVID-19 pandemic. “Employee engagement in the U.S. dropped from an all-time high of 38% in May to 31% in June, the most significant decline since it started tracking engagement in 2000.”
“Risk and oversight have been brought into sharp focus in this increasingly uncertain world, as leaders protect liquidity while considering the implications of difficult decisions and trade-offs on achieving this. Nine out of 10 surveyed think the pandemic will change how organizations balance risk and resilience.”
“By 2021, based on lessons learned, over 80% of your competitors will put a mechanism in place to shift to cloud-centric digital infrastructure twice as fast as before the pandemic. By 2023, you will depend upon digital infrastructure as the underlying platform for all of your IT and business automation initiatives, everywhere.”
The inherent value of data is increasing, and that value is stimulating the Internet of Things (IoT) advanced analytics market, with the emergence of accessible out-of-the-box and off-the-shelf machine learning (ML) and artificial intelligence (AI) solutions.
A quest for digital transformation will continue. “Among the businesses increasing IT spend in 2021, the following factors will influence budget growth next year: Increased priority on IT projects (45%), changes to business operations during COVID-19 (38%), and the need to support a remote workforce (36%).”