Juniper Research estimates that voice assistants will be in use on over 4 billion devices by the end of 2020. The mass adoption of artificial intelligence (AI), and chatbots in particular, is fueling the rapid shift towards voice-activated services.
Smart speaker shipments grew 197% year-over-year to reach a record 22.7 million units in Q3 2018 — the market will surpass 100 million units in use during 2018. Amazon remained the top-ranked vendor in Q3 with 32% market share, followed by Google at 23%.
Artificial intelligence (AI) systems are already very sophisticated. Gartner predicts that by 2022, AI-enabled personal devices will know a lot more about that person’s emotional state. Moreover, AI is a disruptive force that will reshape the way we interact with many personal devices.
More telecom service providers will invest in emerging technologies that enable them to improve operational productivity via automation, and introduce new capabilities for their customers. Virtual assistant applications are emerging, as telcos start to deploy artificial intelligence (AI) and machine learning (ML).
Consumer demand for cloud-based services drive investment in data centers. Across the globe, the largest consumer cloud service providers continue to add more and more capabilities to expand their offerings, thereby making it very difficult for the remaining me-too providers to compete with them.
Source: Digital Lifescapes