Companies often say they embrace the concept and are making moves to change, or claim that they are already customer-centric. However, many can’t seem to fully commit to enacting the required operational, procedural and behavioral changes needed to be truly customer-first.
Worldwide IT spending is projected to total $3.7 trillion in 2018 — that’s an increase of 6.2 percent from 2017, according to the latest market study by Gartner. Senior executives and line of business leaders continue to drive many of the strategic IT procurement decisions.
Over the period 2012-2016, Goldman Sachs estimates that total AI investment in the U.S. were about $18 billion, compared with only $2 billion in China — big advantage to America. But by 2020 China intends to invest about $150 billion in AI — looming enormous advantage to China.
In its latest benchmarking study to identify the leaders and laggards in telecom service provider innovation, ABI Research has concluded that Asian telcos are the recognized technology trailblazers, followed by U.S. tier-one service providers, AT&T and Verizon.
“The solution is to use new technologies to augment rather than replace human activity. The goal is not merely to apply new technologies, but to collectively align the most resourceful people to take on the organization’s most daunting challenges and chase the most compelling business opportunities.”
The U.S. has been named the most promising market for innovation and technology breakthroughs that have global impact for the second year, with China following, both seen as leading regions of innovation and disruption, according to KPMG’s 2018 Global Technology Innovation Report.