Savvy CIOs and CTOs at innovative retailers and other progressive organizations are piloting and deploying new cognitive technologies that enhance their customer experience. This is an acceleration of the ongoing trend that’s very likely to transform legacy online support applications.
A future where personal digital healthcare assistants monitor every aspect of our health and well-being, and screening for and treating disease is tailored to our DNA, isn’t science-fiction. It’s getting closer every day.
According to Juniper Research, mobile network operator revenues from international mobile roaming are expected to recover slightly, following a decline in 2017 after the introduction of RLAH (Roam Like at Home) in Europe and other markets.
Fintech innovation continues to disrupt the Global Networked Economy. The value of consumer spending on remote payments for digital and physical goods is estimated to have surpassed $3.3 trillion in 2018 — that’s up 10 percent on the 2017 total of $3 trillion.
“Retailers have more work to do on their apps to inspire omnichannel shopping. In 2019, smartphones will influence 32.2% of U.S. offline retail sales. With more than $1 trillion on the line, we selected nine top U.S. retailers to see what kind of digital experience they bring to the table online and in-store.”