Enabling contactless customer interactions, from using smartphones for ordering in restaurants to controlling self-service kiosks with hand gestures, these solutions are reducing the risk of exposure to germs by making customer interactions touchless.
via CB Insights
“5G in 2020 will feel like 3G in 2004 or 4G in 2010. It won’t enable new business or marketing use cases due to a lack of critical mass – and will primarily remain a hot debate between telcos, network equipment vendors and industrial firms.”
Fifth-generation (5G) wireless is expected to have 12 million connections worldwide by the end of 2019. The number of 5G connections will then grow rapidly to 205 million worldwide at the end of 2020.
Worldwide shipments of devices — personal computers (PCs), media tablets and mobile phones — will decline by 3.7 percent in 2019, according to the latest worldwide market study by Gartner.
“What became clear is that although 5G will eventually enable a whole wealth of new applications and possibilities, for the near-term, it’s primarily focused on faster cellular networks for smartphones, or what the industry likes to call enhanced mobile broadband (eMBB).”
Globally the smartphone market is no longer expanding. IDC forecasts an increase of just 1.8% in units to 2023, with volumes rising over the 1.5 billion unit threshold annually after a dip this year. Where does that leave emerging markets, which for many years were a motor of growth?
According to Juniper Research, driven by the increasing acceptance of alternative approaches to traditional banking solutions, fintech platform revenues will reach $638 billion by 2024 — that’s up from an estimated $263 billion in 2019.
“Retailers have more work to do on their apps to inspire omnichannel shopping. In 2019, smartphones will influence 32.2% of U.S. offline retail sales. With more than $1 trillion on the line, we selected nine top U.S. retailers to see what kind of digital experience they bring to the table online and in-store.”