Tag Archive | voice

Communications-Platform-as-a-Service Market Upside

Communications-Platform-as-a-Service Market Upside

CPaaS platforms provide a centralized management service for outbound communications including short message services (SMS), over-the-top (OTT) business messaging, rich communication services (RCS) and voice-over-IP (VoIP) services.

via Digital Lifescapes

The Evolution of Commercial Voice Assistant Applications

The Evolution of Commercial Voice Assistant Applications

Juniper Research estimates that voice assistants will be in use on over 4 billion devices by the end of 2020. The mass adoption of artificial intelligence (AI), and chatbots in particular, is fueling the rapid shift towards voice-activated services.

via Digital Lifescapes

Why Digital Marketers will Adopt Smart Speaker Advertising

Why Digital Marketers will Adopt Smart Speaker Advertising

These insights open doors for savvy marketers to capitalize on the morning usage, such as branded voice commands for morning consumer goods, or weekend usage, such as translating a weekly planning or productivity enhancement app to be more voice command friendly.”

via Comscore

How 5G Technology will Evolve Mobile Voice Services

How 5G Technology will Evolve Mobile Voice Services

According to the latest worldwide market study by Juniper Research, mobile network operator voice revenue will drop to $208 billion by 2024 from $381 billion in 2019, as users continue to prefer more flexible and free OTT voice services.

via Digital Lifescapes

Exploring Next-Generation Contact Center Innovation

Exploring Next-Generation Contact Center Innovation

The global contact center outsource (CCO) market grew at 3-4% in 2018 to reach $83-86 billion, driven by interest among new buyers for outsourcing and emerging growth avenues for service providers around consulting and digital CX solutions.

via Everest Group

Unified Communication as a Service Revenue to Reach $235B

Unified Communication as a Service Revenue to Reach $235B

The global Unified Communication as a Service (UCaaS) market is projected to reach a value of $235 billion by 2027. The unified communication as a service market is projected to expand at a CAGR of ~36% from 2019 to 2027.

via Transparency Research

Evolution of the Mobile Telecom Service Business Model

Evolution of the Mobile Telecom Service Business Model

Mobile communication service providers across the globe have been eager to uncover new sources of subscriber revenue as over-the-top (OTT) apps continue to disrupt their traditional business model offering voice calling and text messaging.

via Digital Lifescapes

Why Voice Search Marketing is Gaining Momentum

Why Voice Search Marketing is Gaining Momentum

Smart speaker users in the U.S. will grow at a compound annual growth rate (CAGR) of 47.9% between 2016 and 2020, from 16.0 million to 76.5 million. In 2018, more than 18% of the U.S. population and 21.9% of internet users will use a smart speaker at least once a month.

via eMarketer

How Smart Speaker Adoption is Gaining Momentum

How Smart Speaker Adoption is Gaining Momentum

Smart speakers are being rapidly adopted, and eMarketer’s latest forecast predicts that the number of U.S. smart speaker users will rise at a compound annual growth rate (CAGR) of 47.9 percent between 2016 and 2020.

via eMarketer

How VoLTE Subscribers will Reach 3 Billion by 2021

Mobile VoLTE market research

Juniper Research has revealed that the number of Voice over LTE (VoLTE) subscribers will rise from 488 million in 2016 to 3 billion in 2021, as network operators reap the benefits from widespread 4G infrastructure roll-outs.

Source: Digital Lifescapes