According to the latest worldwide market study by Juniper Research, the total transaction value of the MFS market will exceed $1 trillion by 2024 — that’s rising from $580 billion of current transaction value in 2019.
While trust in brands has dwindled, B2B buyers hold those same brands’ employees in high regard as authentic and compelling sources of information. They want to engage with them. However, buyers don’t trust paid ‘influencer’ shills — they’re not credible.
In the first half of 2019, tech job postings in the U.S. rose 32% from a year earlier, according to federal employment data analyzed by IT trade group CompTIA. In the past three months, U.S. employers had about 918,000 unfilled IT jobs.
“The problem continues to be exacerbated by the speed of technology development, with the most sought-after skills seemingly more difficult to come by, creating a real global skills dilemma and causing those unemployed to lose confidence, in turn pushing up underemployment and reducing wage pressure, as well as output.”
The global contact center outsource (CCO) market grew at 3-4% in 2018 to reach $83-86 billion, driven by interest among new buyers for outsourcing and emerging growth avenues for service providers around consulting and digital CX solutions.
via Everest Group
“What became clear is that although 5G will eventually enable a whole wealth of new applications and possibilities, for the near-term, it’s primarily focused on faster cellular networks for smartphones, or what the industry likes to call enhanced mobile broadband (eMBB).”
Spending on AI systems will reach $97.9 billion in 2023 — that’s more than two and a half times the $37.5 billion that will be spent in 2019. The compound annual growth rate (CAGR) for AI in the 2018-2023 forecast period will be 28.4 percent.