Fifth-generation (5G) wireless is expected to have 12 million connections worldwide by the end of 2019. The number of 5G connections will then grow rapidly to 205 million worldwide at the end of 2020.
Gartner predicts that the 5G IoT endpoint installed base will more than triple between 2020 and 2021, from 3.5 million units in 2020 to 11.3 million units in 2021. By 2023, the 5G IoT endpoint installed base will approach 49 million units.
The global contact center outsource (CCO) market grew at 3-4% in 2018 to reach $83-86 billion, driven by interest among new buyers for outsourcing and emerging growth avenues for service providers around consulting and digital CX solutions.
via Everest Group
“What became clear is that although 5G will eventually enable a whole wealth of new applications and possibilities, for the near-term, it’s primarily focused on faster cellular networks for smartphones, or what the industry likes to call enhanced mobile broadband (eMBB).”